Town of Suffield

Directory


Suffield Town Hall

83 Mountain Rd.
Suffield, CT 06078

Monday - Thursday

8:00 am - 4:30 pm

Friday

8:00 am - 1:00 pm


Suffield Land Use Building

Temporary Town Hall
230 C Mountain Rd
Suffield, CT 06078

Monday - Thursday

8:00 am - 4:30 pm

Friday

8:00 am - 1:00 pm

Town Offices Directory

Tools

    Pay Taxes Online  |  FAQ: Payments


    What forms of payment can I use?

    You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.

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    Can I still send in a paper check?

    Yes, you may pay your bill by:

    • Email notification based payment – click the “View invoice or Pay Now” button in your email
    • Web based online payment – login to online bill pay via your biller website
    • Paper check – sent by whatever means you choose, including US Postal Service

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    What is a service or convenience fee?

    A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

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    If I don’t have email can I still process an electronic payment?

    No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

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    Which bills can I pay online?

    You can pay current real estate, motor vehicle, personal property tax, sewer user fee and assessment.

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    What are the costs for paying online?

    There are no signup costs or subscription fees. The non-refundable service fee when using an ACH transfer (electronic check) from your checking or savings account is $0.95 per transaction.

    The non-refundable service fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The service fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

    There are fees imposed by Biller/Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

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    May I pay my tax bill by credit card at the biller’s office?

    No, we are only permitted to accept credit card payments online via Invoice Cloud.

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    How should I enter my credit card information?

    The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

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    How will I know that my payment has been accepted?

    After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call your biller in order to pay again.

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    Can I use more than one payment method per transaction?

    Yes, if your biller accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

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    How long does it take for a credit card transaction to process if I pay online?

    Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

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    How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?

    EFT transactions typically take 48 – 72 hours to settle.

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    Do I need to notify my bank or change bank accounts?

    No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

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    What information do I need to make a payment?

    If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a One Time Payment, then you will also need your bank account or credit card information and your account number.

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    When can I pay?

    You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

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    Can I use a credit card to pay my bill(s)?

    Yes, you can. There is a service fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact service fee amount will be displayed during the payment process prior to submitting the payment.

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    Can I use a debit card to pay my bill(s)?

    Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number. The service fee is the same as credit cards and varies based upon the type of card, type of bill and payment amount. The exact service fee amount will be displayed during the payment process prior to submitting the payment.

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    Can I tell if my payment has been posted?

    Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

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    Will I have online access to my account?

    Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

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    How long will my payment history be maintained?

    Twenty-four months is the standard retention period.

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    Will I be able to print a copy of my bill?

    Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

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    How do I change my account information?

    Simply log into your account and change any of your personal information under the My Profile tab.

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    What is a partial payment?

    A partial payment occurs when only part of an invoice is paid and may apply if your biller has elected to allow partial payments. Please contact your biller’s office for more information.

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    Why am I being charged a late fee?

    If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact your biller’s office.

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